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Hello! The PTZOptics Elgato Stream Deck plugin is designed specifically to control PTZOptics cameras. Thanks for checking out our Channel! Learn More: ptzoptics.com/streamdeck/

Hello! When you notice a lack of interaction during your live streams and Facebook cannot provide a reason, several factors might be contributing to this issue. Here are some potential reasons and solutions to consider: 1. Technical Issues: Network Connection: Ensure your internet connection is stable and has sufficient bandwidth for streaming. Streaming Settings: Verify that your streaming settings (resolution, bitrate, etc.) are optimized for your audience's devices and internet speeds. Latency: High latency can affect the real-time interaction. Check your latency settings in your streaming software. 2. Content and Engagement: Content Relevance: Ensure your content is engaging and relevant to your audience. Audience Engagement: Actively engage with your viewers by asking questions, responding to comments, and encouraging interaction. Consistency: Stream consistently to build a regular audience. 3. Promotion and Visibility: Announcements: Promote your live stream in advance on various social media platforms. Cross-Promotion: Share your live stream link on other social media channels and groups. Tags and Descriptions: Use relevant tags, titles, and descriptions to make your stream more discoverable. 4. Facebook Algorithm: Algorithm Changes: Facebook's algorithm can impact the visibility of your live streams. Experiment with different times and days to find when your audience is most active. Engagement Signals: Encourage early engagement, as initial interactions can boost your stream's visibility. 5. Technical Tools and Features: Facebook Insights: Use Facebook Insights to analyze your audience's behavior and preferences. Third-Party Tools: Consider using third-party tools to enhance your live stream's production value and engagement. Troubleshooting Steps: Test Your Setup: Perform a test stream privately to check for any technical issues. Engage Early: Start the stream by greeting viewers and encouraging them to comment. Monitor Comments: Actively monitor and respond to comments during the stream. Analyze Performance: After the stream, analyze the performance using Facebook Insights to understand what worked and what didn't. By addressing these areas, you can improve the chances of better interaction during your live streams. If you continue to experience issues, you may want to explore additional resources or consult with a streaming expert to optimize your setup and strategy. Thanks for checking out our Channel! Learn More: ptzoptics.com/

hmmmm, I'll have to try that out. Thanks for checking out our Channel! Learn More: ptzoptics.com/

Hello! Please email partners@ptzoptics.com Thanks for checking out our Channel! Learn More: ptzoptics.com/

So it’s per user per source. 3 cameras used for a 1 hour event will use 3 hours of usages per user

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Hello! Do you have a Move 4K or Move SE? If you have updated your Move 4K with new firmware and do not see the features on the camera's Web UI, hit CTRL-SHIFT-R to Reload the page. After the page reloads, you should see the new features. Please get in touch with our PTZOptics Support Team Support Numbers: 833-888-9706 or 484-593-2584 Monday -Thursday: 8 am to 6 pm EST Friday: 8 am to 4 pm EST. Not open Saturday or Sunday. Community Portal: community.ptzoptics.com/s/ *Thanks for checking out our Channel!* Learn More: ptzoptics.com/

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Standard refresh of the web interface doesn't show the update, even log out/in didn't change anything, a hard refresh (Shift+F5) made all new GUI buttons appear!

Hello! Open your camera's Web UI and hold the keys CTRL - SHIFT - R This will hard refresh your page, and the features will appear. Let me know if that works!

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Hello! It sounds like you're experiencing several issues with the PTZOptics Camera Management Platform (CMP). Let's address each one step by step: 1. USB Control Setup Since you're using the camera via USB only, ensure that the camera is correctly set up for USB control: Verify USB Connection: Ensure that the USB cable is securely connected between your PTZOptics camera and your computer. Check USB Drivers: Make sure the necessary USB drivers are installed on your computer. You can download the latest drivers from the PTZOptics website. 2. Camera Controls Not Working The control issues you're facing might be related to the USB control settings: Camera Selection in CMP: Make sure you've selected the correct camera in the CMP software. Firmware Update: Ensure your camera's firmware is up to date. Outdated firmware can cause compatibility issues. You can find firmware updates on the PTZOptics website. 3. Auto-Focus Issue The auto-focus not being visible could be a settings issue within the CMP: Check Camera Settings: In the CMP, go to the camera settings and ensure that auto-focus is enabled. Camera Firmware: Again, ensuring the firmware is up to date can resolve many issues, including the auto-focus problem. 4. PT Helper Assist Issue The PT Helper assist issue where you can't move the green cross might be due to software or configuration settings: Software Version: Ensure you are using the latest version of the CMP. Sometimes, bugs in older versions can cause such issues. Calibration: Try recalibrating the PT Helper assist feature by following the steps provided in the CMP documentation. 5. Network Issues Affecting Camera Operation Using both Ethernet and WiFi simultaneously can sometimes cause network conflicts, especially with how Windows handles network priorities: Network Settings Adjustment: You can adjust your network settings to prioritize one network over the other. Go to your network settings and set your WiFi as the primary network. Disable Ethernet Temporarily: If possible, temporarily disable the Ethernet connection to see if this resolves the control issues. Troubleshooting Steps Recap: 1. Verify USB connection and ensure correct camera selection in CMP. 2. Update camera firmware and CMP software. 3. Enable auto-focus in camera settings. 4. Recalibrate the PT Helper assist feature. 5. Adjust network settings to avoid conflicts. If these steps don't resolve your issues, please provide more details about your setup (camera model, CMP version, operating system) so we can offer more specific assistance. Please reach out to our PTZOptics Support Team Support Numbers: 833-888-9706 or 484-593-2584 Monday -Thursday: 8 am to 6 pm EST Friday: 8 am to 4 pm EST Not open Saturday or Sunday. Community Portal: community.ptzoptics.com/s/ Thanks for checking out our Channel! Learn More: ptzoptics.com/

@@PTZOptics so first.. the USB is the USB that came with the package.. it works because it’s working properly on OBS… both my USB is plugged in and the Ethernet cable is plugged into the computer with a POE injector.. that way I can still control the camera settings until I can get proper control using the USB… the controls won’t work on CMP but I was able to find and download your PC version of the PTZ Optics app and install it.. I set up the connection on the app via USB and have had no issues outside of not having the Auto Tracking button on it… Version of CMP is 1.41 if I remember correctly. 2.. first thing I always do is check and update firmware that’s done… 3. I never said issues with auto focus… I said issue where auto tracking was not showing up on CMP.. 4. Not easy to mess with when I can’t even do what it ask. This is an issue along with not being able to control the camera on CMP. 5. I tried but could not get this figured out so that One Drive would work properly as I use One Drive to transfer videos over from my home to our church computer.. it goes in and out I wish there was someone available to help me on Sunday as this is the only time I am at the computer with the camera.. M-F is not good at this time

Hello! To set up OBS PTZ camera control with scene switching automation and Xbox joystick control for an Insta360 camera, let's break down the steps and see how feasible it is: 1. OBS PTZ Camera Control OBS can control PTZ cameras using plugins like the PTZOptics OBS Plugin. For Insta360 cameras, you'll need to verify if they support PTZ control commands via a similar method. Plugin: The PTZOptics OBS Plugin may not directly support Insta360 cameras. You will need to check if there’s a specific plugin or a universal PTZ control plugin that supports Insta360 cameras. 2. Scene Switching Automation Scene switching automation in OBS can be achieved using the Advanced Scene Switcher plugin: Advanced Scene Switcher: This plugin allows you to set conditions for automatic scene switching, such as based on the active window, time, or other triggers. You can download it from the OBS Project website. 3. Xbox Joystick Control Using an Xbox joystick for camera control and scene switching in OBS can be done using software like Joystick Mapper or other third-party tools: Joystick Mapper Software: Tools like JoyToKey or reWASD can map joystick inputs to keyboard shortcuts or OBS commands. Compatibility with Insta360 Camera The main concern is whether the Insta360 camera can integrate with these control systems. Here are some steps to determine and achieve this: PTZ Control: Check if the Insta360 camera supports PTZ commands via IP, USB, or any other interface that OBS or external plugins can interact with. OBS Integration: Verify if the Insta360 camera can be added as a source in OBS. This usually involves checking if the camera supports standard streaming protocols like RTSP, NDI, or can be recognized as a USB camera. Joystick Control: Configure your joystick mapper software to translate Xbox joystick inputs to PTZ commands or OBS hotkeys. Step-by-Step Setup A. Setting up PTZ Control (If Supported) Install the PTZ Plugin: If a universal PTZ plugin exists that supports Insta360, install it in OBS. Configure PTZ Controls: Set up the PTZ controls within the plugin to communicate with the Insta360 camera. B. Scene Switching Automation Install Advanced Scene Switcher Plugin: Download and install from the OBS Project website. Configure Scene Switching: Set the conditions and triggers for automatic scene switching based on your requirements. C. Xbox Joystick Control Install JoyToKey or reWASD: Download and install JoyToKey (or any preferred joystick mapping software). Map Joystick Buttons: Configure the software to map joystick buttons to OBS hotkeys or PTZ control commands. Conclusion While the PTZOptics plugin specifically may not support Insta360 cameras, using generic plugins or mapping software can potentially achieve the desired setup. Ensure that the Insta360 camera supports the necessary control protocols and integration with OBS. If there are any specific plugins or updates related to Insta360 and OBS integration, refer to the latest documentation from Insta360 and OBS communities.

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